Privacy Policy

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We, Cinch India Innovations LLP, are registered at Plot# 150/536 Uberiya Village Vishnu Vihar Hatia Ranchi - 834003 Jharkhand, hereinafter referred to as Bharat Pass. At Bharat Pass, we value your trust & respect your privacy. This Privacy Policy provides you with details about how your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the Bharat Pass application/ website/WAP site you expressly give us consent to use & disclose your personal information by this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Bharat Pass.

 

Note: Our privacy policy may change as per Government direction or regulations or in compliance with resolutions passed by directors of Cinch India Innovations LLP collectively at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Bharat Pass applications, desktop websites & mobile WAP sites.

 

General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Bharat Pass will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about Bharat Pass & its users, such as number of visitors, number and type of goods and services purchased, etc.
We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

 

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Bharat Pass.

When you browse through Bharat Pass, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

 

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud, and other criminal activity, enforce our terms and conditions, etc.
We also use your contact information to send you offers based on your previous orders and interests.
We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Paytm, providing you with content that we think you might be interested in and displaying the content according to your preferences.

 

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Bharat Pass uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. Bharat Pass is not responsible for the privacy practices or the content of those linked websites.

 

Security

Bharat Pass has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. We request you not provide any information linked to Bharat Pass and its user, to 3rd party as this is against our policy. You are being monitored, so please do not share any illegal images/video/audio or anything that is against the law of the land. Failing to do this will result in the permanent deletion of your account and you will be banned to use any service on the Bharat Pass platform.

 

Consent

By using Bharat Pass and/or by providing your information, you consent to the collection and use of the information you disclose on Bharat Pass by this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

We are required to make an automated IVR or a manual verification call to the customer for every cash-on-delivery (COD) order placed. You will receive this verification call even if your number is registered for the Do Not Disturb (DND) option.

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For merchants accepting payments through Bharat Pass for their websites/apps/stores/shops

Online queries in the Bharat Pass merchants dashboard.
First response time - 2 working days
Final resolution time - 4 working days
Helpline: +918987998894
Final resolution time - 4 working days

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If Bharat Pass needs additional time for any case, the same will be informed to the customer along with the reason for the delay and expected resolution timelines.

 

Level X (Complaints)

If a customer's issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our grievance officer at:

Grievance Officer
Cinch India Innovations LLP
Plot# 150/536 Uberiya Village 

Vishnu Vihar Hatia, Ranchi - 834003 Jharkhand

email: info@cinchindia.in or  admin@bharatpass.in